FAQ

Who operates this website?

Neat Valley is operated by Hearth Fa INC.

How do orders ship?

Orders ship via USPS from our business address in Oxford, Mississippi, where we hold our inventory. You receive a USPS tracking number by email once your order leaves our location.

Who makes Neat Valley products?

Neat Valley is a private-label brand owned and operated by Hearth Fa INC. Our textiles are made to our specifications by partner mills and sold only under the Neat Valley name. We are not affiliated with any other brand.

Where do orders ship from?

From our business address at 415 Olive Branch Way, Oxford, MS 38655, United States. We pack and ship orders ourselves and do not use a third-party fulfillment partner.

How can I contact support?

Email support@neatvalley.com and include your order number for order questions.